When you join the iq-people temp team we will walk you through all of the requirements to ensure you are as prepared as possible, however for your reference we have added below some questions and answers should you need them down the track.
What is a "Host Employer" ?
As a member of our iq-people temp team, you are employed directly by iq-people and all job related correspondence will come through us. Your "Host Employer" is the name of the company where you are physically working.
What do I do if my host employer changes my job description?
It is extremely important you notify us of any significant change in your job. For example, if duties change from your original job brief, whereby you have not been trained or are not offered appropriate training, you are placed in a new location or you are given any new demands, please contact your iq-people consultant straight away to discuss and they will address this immediately with the Host Employer.
When do I get paid and will I get pay slips?
Timesheets are required to be submitted by 12pm Monday in order to be processed on time.
The pay week ends each Sunday with pays being processed on Tuesday and your pay will be deposited into your bank account on Wednesday. Please note, Public Holidays at the beginning of the working week can sometimes delay payment (usually by one day maximum). All pay slips are generated electronically and will be e-mailed to your designated e-mail address. Hard copies of pay slips will not be provided via post. It is also important that you notify iq-people of any changes to your banking details so that nothing is paid into incorrect accounts.
Who do I speak to if I have a question about my Pay?
Pay enquiries and pay rates will be handled by your iq-people consultant. Your rate of pay will be discussed with you prior to starting an assignment and will be in accordance with the assignments duties and responsibilities. You must be aware, as a result of having our own agreement there is no need for us to pay different rates of pay at each Host Employer location you work at – this therefore provides you with pay consistency. Furthermore, discussing pay rates with employees of our Host Employers is not appropriate as pay rates will differ based on skills and experience and their own workplace agreements – thus making pay comparisons irrelevant.
As a result, it is a requirement of employment with iq-people that you are aware of this matter and comply with this requirement. If you have any queries or issues with your pay, please discuss this with your consultant as that's what we are here for! Under no circumstances should this issue be discussed with the Host Employer as they are not your employer and to do so would be breaching your agreement with iq-people.
If you have a query, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Can I use my mobile phone at work?
In this day and age nearly everyone has a mobile phone, which we know is an important tool for our employees, contractors and also our consultants. However, we have some simple guidelines we expect our employees to adhere to:
• When on assignment avoid the use of your mobile phone.
• Do not have any inappropriate images on your phone face or loud and inappropriate ring tones.
• Phone messages and calls should only be made during designated break times.
• Industrial employees should not carry their mobile phone on them whilst working, this is a major OH&S issue that could lead to serious injury and/or damage equipment, product or processes.
• Under no circumstances should phones with camera/video capability be used on your Host Employer’s premises. This is a requirement to protect their business from industrial espionage.
What do I do if I cannot attend work?
If you are unable to attend work please let your iq-people consultant know at the earliest possible time, i.e. either the day prior or with at least one hour's notice prior to the shift commencing and we will speak with the Host Employer to let them know of your absence. We have the facilities for you to call after hours to report absences so please use them.
iq-people office number: 03 9276 5800
What is the Dress code?
Host Employer sites vary in terms of dress code so your iq-people consultant will provide you with dress code standards at the time you are allocated to an assignment. If you are unsure, please present yourself in a professional manner and then once you are on the site you will be able to assess the standard.
What do I do if I need to take time off?
When requesting time off we ask that you give us as a minimum of two weeks notice so we can make other arrangements with the Host Employer to cover your leave. However we understand that unexpected situations do arise which require you to be absent at short notice. If this is the case please contact us as soon as possible so we can make arrangements. There is no problem with asking for and taking the time off - if we can plan for it - it makes it easier for all parties concerned.
What about parking?
As you are aware, parking in the suburbs is relatively easy and your iq-people consultant will be able to tell you details regarding the closest parking when providing information about the job. When working in the city we will be able to let you know which train station will be the closest to your new assignment. When travelling to a new location be mindful that they can take time to find, so leave yourself sufficient time to get there. Prepare the night before by checking the street directory or looking at www.metlinkmelbourne.com.au for public transport information.
Can I provide feedback?
Your feedback is crucial to our business. We visit our Host Employer’s sites on a regular basis to see how you’re going and to identify if there are any issues or concerns from the Host Employer or our employees. This allows us to really get to know you and deal with any issues that may arise. Please feel free to speak openly with your iq-people consultant otherwise site specific issues may remain unresolved and lead to you becoming frustrated – which of course we do not want to happen. We will also be conducting employee surveys on a quarterly basis where you can anonymously comment on our processes to help us provide the best possible service.
You can also email feedback to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
How and when can I contact iq-people?
Your iq-people consultant will provide you with a business card with contact numbers and details for you to easily access them at any time of the day - however, please consider the urgency of the matter and as far as practical, call the office between Mon - Fri 8am - 5.30pm. If you are unable to speak with your consultant at the time, you may wish to speak with someone else, as all of our other team members will be able to assist you.
